Privacy Policy

This Privacy Policy applies to Trackintelli (operating as a registered entity in the People's Republic of China, headquartered in the Pearl River Delta region) and governs all personal and business data processed through our corporate website, product inquiry forms, SDK/API portals, technical support systems, and any other digital touchpoints we operate.

Our services are designed exclusively for business-to-business (B2B) customers, including systems integrators, industrial automation contractors, AIDC distributors, and enterprise procurement teams. We do not knowingly market to or collect data from individual consumers.

By accessing our website, submitting a product inquiry, downloading SDK documentation, or entering into a commercial agreement with Trackintelli, you acknowledge that you have read and understood this Privacy Policy. If you are acting on behalf of a company or organization, you represent that you have the authority to bind that entity to this Policy.

We process your information only for specific, legitimate business purposes. The following table outlines our primary processing activities and their corresponding legal bases under GDPR and equivalent frameworks:

We will not use your information for purposes incompatible with those stated above without providing prior notice and, where required, obtaining your consent. We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.

We do not sell, rent, or trade your personal or business information to third parties for their independent marketing or commercial purposes. We may share information in the following limited circumstances:

As a China-headquartered manufacturer serving customers in North America, Europe, Southeast Asia, the Middle East, and Latin America, data you provide may be transferred to and processed in countries outside your home jurisdiction, including the People's Republic of China and other locations where our infrastructure or service providers operate.

We implement the following safeguards for international data transfers:

• EU Standard Contractual Clauses (SCCs): For transfers of personal data from the European Economic Area (EEA) or the United Kingdom to countries without an adequacy decision, we rely on the European Commission's approved Standard Contractual Clauses.
• Data Processing Agreements: All cross-border subprocessors execute DPAs incorporating appropriate transfer mechanisms and security obligations.
• PIPL Compliance: For outbound transfers of personal information from China, we comply with the security assessment requirements and standard contracts prescribed by China's Personal Information Protection Law and the Cyberspace Administration of China (CAC).
• Data Minimization for Transfers: We transfer only the minimum data necessary for the specified business purpose and do not transfer sensitive personal data internationally unless legally required or with explicit consent.

You may request a copy of the transfer safeguards applicable to your data by contacting our privacy team at the address provided in Section 13.

We retain personal and business data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention schedules are as follows:

Upon expiry of the applicable retention period, data is securely deleted or anonymized in accordance with our data destruction procedures. Anonymized, aggregated data may be retained indefinitely for statistical and product improvement purposes.

Trackintelli implements technical and organizational security measures appropriate to the risk level of the data we process. Given our industrial B2B context and the sensitivity of client deployment information, we maintain a robust security posture aligned with ISO 27001 principles.

Despite these measures, no method of electronic transmission or storage is 100% secure. We encourage business partners to use secure communication channels when sharing sensitive project or deployment information.

Depending on your location and applicable law, you or the individuals within your organization whose data we process may have the following rights. We honor these rights without discrimination and at no charge, subject to identity verification:

To exercise any of these rights, please contact us at privacy@trackintelli.com. We will respond within 30 days (or within the timeframe required by applicable law). We may need to verify your identity or your authority to act on behalf of your organization before processing a request.

Our website uses cookies and similar tracking technologies to improve user experience, measure website performance, and support our Google Ads campaigns. We categorize our cookies as follows:

You can manage your cookie preferences through our cookie consent banner, which appears on your first visit to our website. You may also configure your browser to block or delete cookies; however, disabling strictly necessary cookies may impair website functionality. For more information about Google's data practices, visit policies.google.com/privacy.

Our website and documentation portals may contain links to third-party websites, trade show registration pages, certification body portals, and partner platforms. These external sites operate under their own privacy policies, and Trackintelli has no control over and assumes no responsibility for their content, privacy practices, or security measures.

Our SDK documentation and API portals may integrate with third-party developer tools and platforms (e.g., GitHub for code repositories, Postman for API testing collections). Your use of these platforms is governed by their respective terms of service and privacy policies.

We recommend reviewing the privacy policy of any external site or service before providing personal or business information. The presence of a link on our website does not constitute an endorsement of that site's privacy practices.

We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable law, or regulatory guidance. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage for at least 30 days
• Send an email notification to active business contacts and registered portal users where we have valid email addresses
• Where required by law (e.g., GDPR for consent-based processing), seek renewed consent before the changes take effect

Your continued use of our website or services after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this page periodically. Previous versions of this Privacy Policy are available upon request.